Privacy policy

Last updated: October 24, 2026

Folvi operates this store and website, including the information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the “Services”). Folvi is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. If our Terms of Service conflict with this Privacy Policy, this Privacy Policy controls with respect to collecting, processing and disclosing your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used and disclosed as described here.

Personal information we collect or process

“Personal information” means information that identifies you or can reasonably be linked to you or another person. It does not include information collected anonymously or de-identified so that it cannot identify or reasonably be linked to you. Depending on how you interact with the Services, where you live and what applicable law permits or requires, we may collect or process these categories of personal information, including inferences drawn from them:

Contact details, including your name, address, billing address, shipping address, telephone number and email address.

Financial information, including credit card, debit card and financial account numbers, payment card information, financial account details, transaction information, payment method, payment confirmation and other payment-related information.

Account information, including your username, password, security questions, preferences and settings.

Transaction information, including items you view, add to your cart, save to your wishlist or purchase, return, exchange or cancel, and your previous transactions.

Communications with us, including information you provide when communicating with us, for example when submitting a customer service complaint.

Device information, including information about your device, browser or network connection, IP address and other unique identifiers.

Usage information, including information about your interaction with the Services, such as how and when you use or browse them.

Sources of personal information

We may collect personal information directly from you, including when you create an account, visit or use the Services, communicate with us or otherwise provide personal information.

We may collect information automatically through the Services, including information from your device when you use our products or services or visit our websites, and through cookies and similar technologies.

We may collect information from service providers, including when we engage them to enable technology or when they collect or process personal information on our behalf, and from our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes.

Providing, personalizing and improving the Services. We use personal information to provide the Services, including performing our contract with you, processing payments, fulfilling orders, remembering your preferences and items of interest, sending account notifications, processing purchases, returns, exchanges and other transactions, creating, maintaining and managing your account, arranging shipping, facilitating returns and exchanges, enabling reviews and providing a personalized shopping experience, such as recommending products related to your purchases. This may include using personal information to personalize and improve the Services.

Marketing and advertising. We use personal information for marketing and promotional purposes, including sending marketing, advertising and promotional communications by email, text message or postal mail, and displaying online advertisements about products or services on the Services or other websites, including based on items previously purchased, added to your cart or other activity on the Services.

Security and fraud prevention. We use personal information to authenticate your account, provide a secure shopping and checkout experience, detect, investigate or address potentially fraudulent, unlawful, dangerous or malicious activity, protect public safety and maintain the security of our Services. If you use the Services and register an account, you are responsible for keeping your access credentials confidential. We strongly recommend that you do not share your username, password or other information with anyone.

Communicating with you. We use personal information to provide customer support, respond to requests, deliver services effectively and maintain our business relationship with you.

Legal reasons. We use personal information to comply with applicable law or valid legal process, including requests from law enforcement or government authorities, investigate or participate in civil discovery, potential or actual litigation or other contested legal proceedings, and enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose personal information to third parties for legitimate reasons under this Privacy Policy. These circumstances may include sharing with Shopify, vendors and other third parties that provide services on our behalf, such as IT management, payment processing, analytics, customer support, cloud storage, order fulfillment and shipping.

We may share with business and marketing partners to provide marketing services and advertising. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. These partners use information under their own privacy notices. Depending on where you live, you may have the right to direct us not to share information for personalized advertising and marketing based on your online activity across different merchants and websites. You can exercise your opt-out rights through our privacy choices page: https://nyvexs.store/pages/data-sharing-opt-out.

We may disclose information when you direct us, request it or otherwise consent, for example to ship products or through social media widgets or login integrations; with our affiliates or otherwise within our corporate group; or in connection with a business transaction such as a merger or insolvency, to comply with legal obligations including subpoenas, search warrants or similar requests, to enforce applicable Terms of Service or policies, or to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them for you. Information you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than your own to provide and improve the Services. To protect, develop and improve our business, we also use certain enhanced Shopify features incorporating data and information from your interactions with our store, other merchants and Shopify itself. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, other merchants and Shopify itself. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights regarding its use for these purposes. For more information about Shopify's use of personal information and your rights, see Shopify's Consumer Privacy Policy at https://www.shopify.com/legal/privacy/consumers. Depending on where you live, you may exercise certain rights through Shopify's privacy portal at https://privacy.shopify.com/en.

Third-party websites and links

The Services may link to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, review their privacy and security policies and other terms. We do not guarantee or accept responsibility for their privacy or security, including the accuracy, completeness or reliability of their information. Information you provide in public or semi-public spaces, including third-party social media, may be visible to other users of the Services and those platforms without limitations on its use by us or third parties. Including links does not by itself endorse those platforms' content, owners or operators unless expressly stated in the Services.

Children's data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are the parent or guardian of a child who has provided personal information to us, contact us using the details below to request deletion. As of this Privacy Policy's effective date, we do not have actual knowledge that we “share” or “sell,” as defined under applicable law, personal information of people under 16.

Security and retention of your information

No security measures are perfect or impenetrable, and we cannot guarantee absolute security. Information sent to us may not be secure in transit. We recommend not using unsecure channels to send sensitive or confidential information.

How long we retain personal information depends on factors such as the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights below regarding personal information. These rights are not absolute, may apply only in certain circumstances, and requests may sometimes be declined where the law permits.

Right of access: you may have the right to request access to personal information we hold about you.

Right of deletion: you may have the right to request deletion of personal information we hold about you.

Right of correction: you may have the right to request correction of inaccurate personal information we hold about you.

Right to data portability: in certain circumstances and subject to exceptions, you may have the right to receive a copy of your personal information and request transfer to a third party.

Right to opt out of sales or sharing for personalized advertising: depending on where you live, you may have the right to opt out of the sale or sharing of personal information, or processing for purposes considered targeted advertising under applicable privacy laws. You can exercise these rights at https://nyvexs.store/pages/data-sharing-opt-out. If you visit our website with Global Privacy Control enabled, depending on your location, we will automatically treat the visit as an opt-out request for the device and browser you use. If we can associate the device sending the signal with a Shopify account, we will apply the request to that account too. More information is available at https://globalprivacycontrol.org/. Apart from Global Privacy Control, we do not recognize other Do Not Track signals sent by browsers or devices.

Managing communication preferences: we may send promotional emails, which you can opt out of at any time through the unsubscribe option in our emails. If you opt out, we may continue sending non-promotional emails, such as messages about your account or orders.

If you live in the United Kingdom or European Economic Area (EEA), subject to exceptions and limitations under local law, you may also have the right to object to or restrict processing for certain purposes, and to withdraw consent where processing relies on consent. Withdrawing consent does not affect the lawfulness of processing based on consent before withdrawal.

You may exercise rights where indicated in the Services or by contacting us using the details below. For more information about how Shopify uses personal information and your rights, including information processed by Shopify, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising these rights. We may need to verify your identity before processing a request, as permitted or required by law. You may designate an authorized agent to submit requests on your behalf in accordance with applicable law. Before accepting an agent's request, we require proof that you authorized them, and may require you to verify your identity directly with us. We will respond within a reasonable period as established by applicable law.

Complaints

If you have a complaint about our processing of personal information, contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us, or to complain to your local data protection authority. A list of EEA authorities is available at https://www.edpb.europa.eu/about-edpb/about-edpb/members_en.

International transfers

We may transfer, store and process personal information outside your country of residence.

If we transfer personal information outside the EEA or United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or an equivalent contract issued by the competent UK authority, as applicable, unless the transfer is to a country recognized as providing adequate protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal or regulatory reasons. We will publish the updated version on this website, update the Last updated date and notify you as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, email relaxpulse2038@gmail.com. For applicable data protection law, we are the controller of your personal information.