Returns, guarantee and refund policy

Last updated: October 12, 2026

Our customers' satisfaction and trust matter to us. We therefore offer a 30-day commercial guarantee from receipt of the order, without prejudice to each consumer's legal rights.

1. 30-day guarantee

All our products have a 30-day commercial guarantee from the delivery date.

This guarantee covers products that arrive damaged or defective; items with functional faults not caused by misuse; and incorrect products or products that do not match the order.

To request assistance, email relaxpulse2038@gmail.com with your order number and a description of the problem. Where possible, attach photographs or videos that help us assess the issue.

Our team will review the request and offer an appropriate solution, which may include repair, replacement or a refund, as applicable.

This commercial guarantee is additional to consumers' legal rights and does not limit their duration or scope.

2. Returns

We accept voluntary return requests within 30 days after receipt of the product.

For a voluntary return to be accepted, the item must be in good condition, with no signs of use beyond normal inspection, with its accessories and, where possible, its original packaging.

An order number or proof of purchase is required.

Change-of-mind returns may be subject to return shipping costs payable by the customer, unless applicable law provides otherwise.

3. Return procedure

To start a return, contact our team by email at relaxpulse2038@gmail.com.

Include your order number, the reason for your request and the information needed to identify the product.

After reviewing the case, we will explain the next steps.

Returns are handled individually. If a physical return is needed, we will provide instructions and the relevant address.

In certain cases, we may authorize a refund or replacement without requiring the product to be returned.

Do not send items to an address before receiving the relevant instructions, unless applicable law gives you another procedure.

4. Damaged, defective or incorrect products

If you receive an item that is damaged, defective or different from what you ordered, we recommend contacting us as soon as possible.

Our team will assess the problem and arrange the appropriate solution.

Where a defect or error is attributable to our store or order preparation, we will bear the costs necessary to resolve it, in accordance with applicable law.

5. Exceptions

Certain products may be excluded from voluntary returns where their nature gives rise to justified hygiene, safety or personalization reasons.

These exceptions do not affect returns, guarantees or refunds required by consumer protection law.

Products purchased during promotions or discounts retain their applicable legal rights.

6. Exchanges and replacements

If you wish to exchange a product, contact our customer service team.

We will review your request and explain the available options.

If you receive a defective or incorrect product, we will arrange repair, replacement or the legally appropriate remedy without improper costs to the consumer.

7. Right of withdrawal in the European Union

Consumers in the European Union and other territories where this right applies generally have at least 14 calendar days from receipt of the product to withdraw from a distance purchase without giving a reason.

To exercise this right, communicate your decision through an unambiguous statement sent to relaxpulse2038@gmail.com within the legal period.

The consumer will have the legally applicable period to return the item unless another solution is agreed.

Direct return costs for withdrawal will be borne by the consumer where the law permits and prior notice has been given.

Refunds arising from withdrawal will be made within the legally established periods using the original payment method, unless otherwise validly agreed.

This right is subject only to legally recognized exceptions.

8. Refunds

After receiving and assessing your request, we will communicate the outcome and, where relevant, the instructions to complete the process.

If approved, the refund will be processed through the original payment method.

For voluntary returns, we aim to process the refund within 10 business days after approval and fulfillment of the applicable conditions.

Where specific statutory deadlines apply, those deadlines take precedence.

The time for funds to appear in your account also depends on your bank or payment provider.

For questions about a refund's status, email relaxpulse2038@gmail.com.

9. Undelivered orders

If your order does not arrive within the communicated delivery period, contact our team.

We will review the shipment's status and arrange an appropriate solution under the purchase terms and applicable legal rights.

10. Applicable law

This policy applies to purchases from our store without prejudice to mandatory consumer protection provisions in the relevant country or territory.

Nothing in this policy is intended to exclude or limit non-waivable rights recognized by applicable law.

11. Customer service

For questions about returns, guarantees, exchanges or refunds, contact us at relaxpulse2038@gmail.com.

Our team will review your request and assist you throughout the process.