Shipping policy

Last updated: October 12, 2026

We work to prepare and deliver every order safely and as quickly as possible. We ship internationally and aim to keep our customers informed throughout the process.

1. Order processing and preparation

Once your purchase is confirmed, your order enters our preparation and dispatch process.

Estimated processing time is 3–6 business days.

During this period, we prepare, check and arrange shipment of the order.

Business days exclude weekends and public holidays.

2. Delivery times

After dispatch, estimated delivery time is 4–8 business days, depending on the destination country and carrier.

The estimated total, including preparation and transport, is 7–14 business days from order confirmation.

These periods are estimates and may vary with logistics conditions and the recipient's location.

3. Possible shipping delays

Although we work to meet the stated timeframes, external circumstances may cause delays, including natural disasters, earthquakes, floods or extreme weather; customs inspections, checks or holds; national holidays or periods of high demand; strikes, conflicts, transport restrictions or emergencies; logistics disruptions or carrier operational difficulties; and other extraordinary circumstances affecting the country of origin, transit or destination.

These situations may extend the originally estimated delivery time.

If a delay occurs, our team is available to help check your order's status and manage the relevant issues.

4. International shipping and customs

We ship to various countries and regions worldwide.

Some international orders may be subject to customs inspections, import procedures or checks imposed by local authorities.

These procedures may cause additional delays outside our direct control.

Any taxes, duties or import charges will apply under the conditions disclosed during purchase and the relevant law.

5. Order tracking

Once an order is dispatched, we will provide tracking information where the carrier supports it.

Tracking information may take time to update after dispatch.

6. Delivery address

Customers must provide a complete and correct shipping address when purchasing.

If you notice an error in your details, we recommend contacting our team as soon as possible.

After dispatch, it may not always be possible to change the delivery address.

7. Delayed or missing orders

If your order exceeds its estimated delivery period, contact our customer service team.

We will review the available information and help resolve the issue with the carrier.

If the parcel is confirmed lost or undeliverable, we will offer the appropriate solution under our refund policy and applicable law.

8. Customer service

For questions about shipping or your order's status, contact relaxpulse2038@gmail.com.

Our team is available to help with questions relating to your purchase.

Important: the stated timeframes are estimates and do not limit consumers' rights under applicable law.